Exchanges & Returns

Would you like to exchange or return a product? We are happy to help.

You can request a return or exchange within 30 days after receiving your order. Refunds will be issued once the returned item has been received and inspected.

Return Conditions

• Items must be returned unused and in their original condition.

• All returns must be shipped with valid tracking information.

• Return shipping costs are the responsibility of the customer and are non-refundable.

• Returns will be refunded within 5 business days after inspection via the original payment method. Please note that, depending on your bank or payment provider, it may take up to 10 business days for the amount to appear in your account.

How to Return (Step by Step)

Send an email within 30 days of delivery to info@susan-david.com to request a return or exchange.

Wait for confirmation from our customer service before sending your return. Returns sent without prior approval may be delayed or not processed correctly.

After approval:

1. Carefully pack the item, preferably in the original packaging.

2. Ship the package to the return address provided by customer service.

3. Email us the tracking number.

4. Once the return is received and inspected, the refund will be processed.

Return Processing Location

Returns are processed at our dedicated workshop and quality control facility, where all items are inspected before refunds are issued. This processing location may differ from our business or customer service address.

Items Not Eligible for Return

The following items are not eligible for return:

• Sealed items where the seal has been broken.

• Custom-made or personalized products.

• Personal or hygiene-related items.

• Items showing signs of excessive wear, use, or improper use.

• Replacement items provided free of charge as a goodwill gesture or as part of dispute resolution.

• Original items involved in a goodwill settlement (including partial refunds, free replacements, or compensation offers) once the customer has accepted the settlement.

Bundle Discounts and Returns

Our bundle discounts are based on the total number of items in your order. If you return one or more items from a discounted order, the discount will be recalculated based on the items you keep.

This may affect the refund amount if the original bundle discount conditions are no longer met.

Order Cancellation

Once an order has been placed, it cannot be canceled. Orders are processed automatically shortly after purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 30 days of delivery at info@susan-david.com so we can assist you.
Requests submitted after this period may no longer be eligible.

Manufacturing Defects

If a manufacturing defect becomes apparent after use that renders the item unusable under normal conditions, please contact us for assistance. Normal wear and tear is not considered a defect.

Important: Please contact our customer service and wait for confirmation before sending any returns. Returns sent to a different address may not be accepted.

For further questions, please contact us via email: info@susan-david.com